SHIPPING & RETURNS

Return & Exchange Policy

Returning a Product because of a fault or exchange - Cancellation and refund policy

You have a legal right to return your product if you change your mind within 7 days after you receive the Product or if there is a fault in your item.

If you consider that a Product you have received is faulty, please email us on beyondboutiquebymolly@outlook.com with the following information:

Your order number
A description of the faulty Product
Photographic evidence of the fault
An image of the receipt

Once we have received the above information, we will work quickly and efficiently to ensure the problem is rectified as soon as possible.

When returning an item please provide details of your name, address, your order number and email address, and, where available your phone number to help us identify your order.

If you decide to return your product, you should return the Products to us at the address set out below within 7 days of receiving your order.

adress

Please clearly reference ‘Beyond Boutique by Molly’ on the parcel.

Products should be returned in an unused, unwashed, and resaleable condition, in the original packaging with all the original tags intact. If this is not the case the return will not be refunded. Please complete the returns form inside your parcel and include this with your return. Once you have returned your product we will refund the price you paid for the Products, by the payment method used to pay for the original transaction, within 14 days after we have received the Products back from you (or evidence that you have sent the Products to us). We will refund the price you paid for the Product, excluding the cost you paid for the delivery of the Products.

Please note that we are permitted by law to reduce your refund to reflect any reduction in the value of the Products if this has been caused by your handling them in a way which would not be permitted in a shop.

On the returns form you can select a store credit if you would prefer this instead of a refund.

We strongly recommend you use a tracked delivery service and you keep a copy of the proof of postage for your return. We will not be liable if your return gets lost in transit and does not arrive at our warehouse if you cannot supply evidence that you have sent the return back to us.

Returns can take up to 14 days to process from when we receive them back, if you feel it has been longer than that, please provide your returns tracking number and email us.

We recommend you to keep hold of your returns receipt and proof of postage until your return has been completed.

You may be required to return faulty Products to us. Please do not return any faulty Products unless advised by a member of our customer care team.

If the Product is faulty we will usually provide a refund of the full amount you paid for the faulty Product to your original payment method. However, in some circumstances you may not be entitled to a refund (for example, where it has been more than 14 days since you received the Products) and we may provide you with a repair or replacement Product instead, in which case we will pay the costs of delivery of the repair or replacement Product to you.

If you would like to exchange a product for a different size or colour, please fill in the returns label and send it back to us on the given address.